Beklen Rewards

Loyalty Platform for Hotels

Frequently Asked Questions

Clear answers for hotel owners and operators evaluating Beklen Rewards.

What is Beklen Rewards?

A white-label loyalty platform for hotels with admin and member portals, tier management, and reporting.

Who is this platform for?

Independent hotels, boutique properties, and hotel groups that want a direct-loyalty system they can own.

Can we customize tiers, names, and benefits?

Yes. Hotels can rename tiers, change spend thresholds, and edit the benefits matrix anytime.

How are member IDs generated?

Each guest receives a unique 6-digit member ID generated automatically.

What spend counts for tier qualification?

Room rate, F&B, spa, and any hotel charges paid to the hotel. Taxes and outside fees are excluded.

Where is it hosted?

We recommend hosting on the hotel’s server. Optional managed hosting is available on a beklen.id subdomain.

Can we use our own domain name?

Yes. We can host on hotelname.beklen.id and map or redirect your domain (e.g., 5starhotel.com) to it.

Is there an iOS and Android app?

Yes. An iOS and Android app is available for member access and engagement.

What admin tools are included?

Member management, tier configuration, benefits setup, spend tracking, and report exports.

Can it integrate with our PMS/HMS?

Integration is planned for the next phase. Exports are available now for manual sync.

Do we own our data?

Yes. Data is stored in your database when hosted on your server, and you control access.

How long does deployment take?

Typical rollout is 2–4 weeks after branding assets and server access are ready.

What are the technical requirements?

Standard LAMP stack: PHP 8+, MySQL, and HTTPS. We provide deployment guidance.

What support is included?

Choose single-cost with free updates or setup plus monthly support for ongoing enhancements.

Can it support multiple properties?

Yes. Multi-property configurations are available for hotel groups.

Company

PT Beklen Royal Lestari

Address

Jalan Raya Tapos No. 57 RT. 001 RW. 011
Kel Tapos, Kec Tapos, Kota Depok, Indonesia 16457

Phone

+628119805656

Email

contact@beklen.id

NPWP

1000 0000 0188 6649